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PSYCHE MENTAL HEALTH CENTRE

Want to see one of our clinicians?  Here's what you need to know.

Information for New Clients: Welcome
Information for New Clients: Text

Welcome to Psyche Mental Health Centre!  We have received your referral and would like to share the following information about our centre with you.  In addition to having a read of this information, please feel free to also take a look around the rest of our website to find out more about us!

 

Availability: appointments are available from 9:00am to 4pm.  If you work full time, don't worry - we do have select afterhours appointments available (please ask admin when you call).

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Session length: all sessions are 50 minutes long unless your clinician specifically advises (depending on your treatment) that additional time is necessary.

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Session fees: the cost of our consultations vary between $120 and $260, depending on the clinician you see.  All fees are payable by the end of session (cash or eftpos payment options are available.  

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Rebates: we are not a bulk billing service.  However, if you have been provided a Mental Health Treatment Plan by your GP (prior to your first session) you will receive a Medicare rebate of between $89.65 and $131.65.  This will be processed at the end of the session.  If you don't have a Mental Health Care Plan in place before your first session we can not process this.  If you have Private Health Insurance, you may be able to claim some of the session fee back on this, however, you can not use both Private Health Insurance and Medicare at the same time.

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Appointments: You will receive an sms reminder of your upcoming appointment 48 hours prior to the appointment.  We strongly encourage you to contact us if you can't make this appointment (see Cancellation Policy).

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Psyche Mental Health Centre reserves the right to reschedule appointments at any time, without compensation, if it is deemed necessary due to staff illness or other unforseen circumstances.

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Cancellation Policy: we have, and enforce a cancellation fee for late cancellations or missed appointments.  We do this as your appointment has been scheduled exclusively for you and your clinician has spent time preparing for it.  We have a long waitlist for clients currently wanting to access our centre and missed appointments may have been offered to these individuals with appropriate notice.  Additionally, as we are committed to providing you with the best service possible, we require you also to commit to attending appointments so that you get the most out of the experience.  

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The following fees apply to late cancellations or missed appointments:

  • Cancellations made with less than 24 hours notice will incur 50% of the full session fee (unless the appointment can be filled)

  • Missed appointments ("no shows") or cancellations without reasonable notice (less than three hours of appointment time) will incur a full session fee

Please note, these fees are not covered by Medicare or by Workers Compensation Insurance, they are your responsibility and payment is due immediately.  Any further appointments you may have scheduled will not go ahead until this payment is received.

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Withdrawal from therapy: there are many reasons why clients choose not to continue with therapy or with a particular client.  If you wish to withdraw or transfer to a different clinician within our team, please feel free to speak with our admin team about this.  You will not be predjudiced.

PSYCHE MENTAL HEALTH CENTRE

P: 03) 62232122

F: 03) 62232244

4 Pierce Street

Moonah TAS 7009

12 Fitzroy Street
Sorell TAS 7172

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